We suggest you check our website to keep up to date with the latest news and availability of our products.

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If the size of the item you are interested in is out of stock, but has the Coming soon option, you can provide us with your email address and we will let you know if it is available again within the next 15 days. If it is not restocked within this period, you can either wait for the next restock date or see alternative options.

This process does not reserve the item.

On some items, we may display a low stock message for certain sizes. If any of them are of interest to you, we encourage you to buy them so that you don't miss out.

Bear in mind that the items in the basket are not reserved. If your basket includes items that are no longer available, we will notify you so that you can remove them and complete the purchase of the other items.

On each item's page, you will find our suggestions to complete your look or similar products that may interest you.

When placing the order, we will provide you with the estimated delivery date. Then you can track it from your account or, if you purchased as a guest, from the link in any of the emails we have sent you about your purchase.

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You can track your order in your account, on the Purchases section. If you are not registered, you will have this information by accessing the link that appears in any of the emails we sent you about your order.

These are the stages your order will go through:

• Bought: your order has been placed successfully.

• Being processed: we’ve received your order details.

• Being prepared: your order is being prepared in our warehouse.

• Sent: your order has already left our premises.

• Collected by courier: your order is on its way and will be delivered soon.

• Delivered to customer: your order has been delivered.

Bear in mind you will receive updates on the status of your order by email.

If your purchase has not met your expectations, you can make a return.

You can see the conditions and the different options available for you to return your items.

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TERMS AND CONDITIONS FOR MAKING A RETURN

• You must manage the return before the established deadline:
  
  Online shopping: you have 30 days from the shipping date of your order.
   

• Items must be in their original condition and include all labels.
   

• You have to make the return in the same market/region where you made the purchase.
   

NB: in the details of your order, we will give you the deadline for making the returns.

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DROP POINT RETURN

You can return your items by dropping off your package at a drop point.

The cost of the return request is 99.00 ZAR, which will be deducted from your refund.

If you have purchased as a registered user, you can request the return from the Returns section of your account.

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If you have made a guest purchase, you can request it by accessing the link that appears in any of the emails we sent you about your order.

Once you have requested the return, we will send you an email with instructions for shipping and as many labels as boxes you are going to send.

Please follow the instructions and drop off your return at your preferred Post Net drop point.

It is not necessary to include a purchase receipt.

NB: you have to send the items you wish to return before the return period expires.

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REFUNDS

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When you return an online purchase, you will receive a refund of your order in the same payment method you used for the purchase.

Once the return has been made, we will send you an email with confirmation.

If more than 14 days have passed and you have not received the refund in your account, please use this confirmation to submit it to your Financial Institution so that they can help you speed up the process.

You can find more information about the Return and Exchange Policy and the right of withdrawal in our Purchase Conditions.

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NB: If you have sent the items to us for return using our drop point service, the costs of the return will be deducted from the amount of your refund.