Jesna Dress

Once the item is received at the warehouse, it takes around seven days for the return to be processed. The return will then be applied to your financial institution in another three to five business days.

You need a receipt and return request to have your return processed.

Products that were on Sale simply can not be returned.

It can take three to five business days for you to see a refund sent to your financial institution. Processing times vary with different financial organizations, so it’s best to reach out to them directly to see when it may post.

ONLINE PURCHASE REFUND

When you return an online purchase, you will receive a refund of your order in the same payment method you used for the purchase.

Once the return has been made, we will send you an email with confirmation.

If more than 10 days have passed and you have not received the refund in your account, please use this confirmation to submit it to your financial institution so that they can help you speed up the process.

You can find more information about the Return and Exchange Policy and the right of withdrawal in our Purchase Conditions.

Remember: If you have sent the items to us for return using our drop point service, the costs of the return will be deducted from the amount of your refund

SHIPPING

Shipping options may vary depending on the delivery address, what time you place your order and item availability.

When you process your order, we will show you the shipping methods available, the cost and the estimated delivery date.

Please note that deliveries are only made on working days as per your order.

Please remember that the shipping address of your order must be in the same market/region as where you made the purchase.

 

HOME DELIVERY

• Delivery in 4-7 working days - R99.00
  Shipping will be free if your order includes non-discounted items worth over R1000.

If you have purchased as a registered user, you can modify the delivery address by accessing your order details in your account; if and when the order status allows it.

Remember: some of the previous options may not be available depending on the time you place your order. We will show you the delivery date when you make the purchase.